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Features

Welcome to our features section. Keep up to date with the latest topics and issues facing legal practitioners and consumers. From our top tips to the very latest regulatory developments and proposals, there’s something for everyone.

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Complaint handling: Top tips from the Legal Ombudsman

27.11.17

The Legal Ombudsman (LeO) recently published research exploring the language used in the complaints process and the impact that it may have on the outcomes for consumers. LeO Ombudsman Jason Chapman explains the main learning points from the research.
Exciting development for Probate Practice Rights

27.11.17

There’s now a new way to achieve more from your Fellowship application. Helen Whiting, CILEx Regulation’s Practitioner Manager, explains the work the Authorisation team has completed to help those looking to achieve their Probate Practice Rights and Fellowship.
Regulation: Is it worth what I pay for it?

27.11.17

David Gilbertson, Non-Executive Director at CILEx Regulation, explains the benefits of regulation to the legal professional.
Conveyancing Association: Improving the home-buying process for all

10.11.17

We talk to the Conveyancing Association's Director of Delivery, Beth Rudolf, about her career history to date and how the case of Brabners vs HMRC has shaken up the sector.
Conveyancing Association: See the wood for the trees

10.11.17

CILEx Regulation's CEO, Helen Whiteman, talks to the Conveyancing Association's Director of Delivery, Beth Rudolf, about the need for more transparent and consumer-friendly information in the conveyancing sector.

Look after the pennies and the pounds will look after themselves

30.10.17

You may be asked to trust your legal services provider with some of your money. David Pope explains how regulated firms must manage client money, and things to consider if the firm is unregulated.

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