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Features

Welcome to our features section. Keep up to date with the latest topics and issues facing legal practitioners and consumers. From our top tips to the very latest regulatory developments and proposals, there’s something for everyone.

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Independent Practice Rights Now

13.10.21

We understand that the Covid-19 pandemic has impacted our professional and personal lives in ways that were unimaginable a few months ago. Lots of people are now taking the time to look ahead at what they want from their working lives, following their experiences over the past couple of years.
Making regulation work for all

07.07.21

Jonathan Rees discusses the key objectives of legal regulation and what's on the agenda as he takes up the role of newly appointed Chair of the CILEx Regulation Board.
Firms are keen to join the customer review pilot

06.07.21

An excellent number of firms have joined the joint regulators’ customer review pilot. With review sites seeing a rapid increase in consumers’ use of reviews, the pilot is being extended – so plenty of time for your firm to get involved.
Helping us can Help you Too: The mutual benefits of cooperating with your regulator

24.05.21

In this first article on the topic, CILEx Regulation focuses on the particular benefits of cooperation during a misconduct investigation.
The Legal Ombudsman’s top tips for best practice complaint handling

21.05.21

We have spent some time with law firms on a 1:1 basis over the last year and picked up on some common themes which we feel are creating barriers to resolving first tier complaints.
CILEx Regulation firm celebrates six months since opening during unprecedented year

22.03.21

Boyletts Law opened on 1 September 2020, shortly after the the country had come out of the first lockdown. Despite opening during one of the toughest times both economically and emotionally, the firm is ahead of target and is going from strength to strength.

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